Floor Mama LLC, doing business as Floor Mama, sends customer care text messages to people who ask for them. This page explains how to opt in, what we send, and how to stop.
1. What we send
Customer care messages only: consultation scheduling and reminders, replies to your questions, quote details, and follow-up about your project. We do not send marketing or promotional messages. Message frequency varies by project. Message and data rates may apply.
2. How to opt in
Website form. Our consultation request form at floor-mama.com/contact (and the same form on our home, city and floor pages) has an optional checkbox that is unchecked by default. The form submits whether or not it is checked, and we only text people who check it. The checkbox reads:
Website chat. The callback form inside our website chat shows the same optional, unchecked checkbox with the same wording. A callback request is sent whether or not it is checked.
Texting us first. If you text our business number, we reply to your message about your project. Replying STOP at any point ends all texts.
3. Sample messages
4. How to opt out or get help
Reply STOP to any message to stop receiving texts. You will get one message confirming the opt-out and nothing after that. Reply HELP for help, or contact us at (380) 205-0392 or by email ().
Consent to receive text messages is not a condition of purchase. Carriers are not liable for delayed or undelivered messages.
5. Privacy
No mobile information will be shared with third parties or affiliates for marketing or promotional purposes. Text messaging originator opt-in data and consent will not be shared with any third parties. Read the full Privacy Policy and Terms of Service.